Orders & Shipping
Questions about an order, delivery or shipping information.
CONTACT SHINOBI VAULT
NEED TO REACH THE VAULT?
Questions about the NARUTO CARD GAME, your order, Vault Access or the launch? We're here to help.
Launch List & Vault Access
Questions about joining, access benefits or launch priority.
Products & Pre-orders
Questions about product availability, allocation or pre-orders.
General Enquiries
Anything else? Send a message and we'll point you in the right direction.
SEND A MESSAGE
HOW CAN WE HELP?
Send us your question using the form. Include your order number when your message is about an existing order.
Response time
Customer service is available Monday to Friday, 09:00–17:00 CET/CEST, excluding official public holidays in the Netherlands. We aim to reply within 1–2 business days.
BEFORE YOU CONTACT US
YOU MAY FIND YOUR ANSWER HERE.
For common launch, ordering and policy questions, these pages may have the answer you're looking for.
OUR COMMITMENT
WE DON'T SELL WHAT WE DON'T HAVE.
We only make products available for purchase when our allocation is confirmed. Clear availability, fair access and no overselling.
REGISTERED BUSINESS
BUSINESS & CONTACT DETAILS
Shinobi Vault is a trade name of Superdealz, a sole proprietorship registered in the Netherlands.
Business & return address
Aramstraat 32
1336 HS Almere
The Netherlands
Contact
Email: info@shinobivault.com
Phone: +31 36 203 6403
Customer service hours
Monday to Friday: 09:00–17:00 CET/CEST
Closed on official public holidays in the Netherlands.
Registration
Chamber of Commerce (KvK): 75062135
VAT ID: NL001226683B78