SHINOBI VAULT · SUPPORT

RETURNS & REFUNDS

Clear information about returns, refunds and statutory consumer rights for eligible purchases.
01

14-day withdrawal period

For most eligible online consumer purchases, you may withdraw without giving a reason within 14 days. For goods, the period generally starts when you receive them.

02

Return the goods

After notifying us of an eligible withdrawal, return the goods within 14 days. For a change-of-mind return, direct return costs are normally yours when we informed you of this before purchase.

03

Refund

Eligible refunds are handled under applicable consumer law, including the least expensive standard outbound delivery cost where required.

RETURNS & REFUNDS

A clear route back when plans change.

Consumers purchasing online generally have a statutory 14-day right of withdrawal for eligible distance purchases, subject to legal exceptions. For goods, the period generally starts when you receive the goods; for services, it generally starts when the contract is concluded.

After notifying us of an eligible withdrawal, goods must generally be returned within 14 days. For a change-of-mind return, the direct return cost is normally borne by the customer when this was disclosed before purchase.

For an eligible withdrawal, reimbursement is handled in accordance with applicable law. This normally includes the purchase price and the least expensive standard outbound delivery option offered by us. We may withhold reimbursement for returned goods until we receive them or receive evidence that they were sent back, where permitted.

Trading card and collectible products can lose substantial value when seals, shrink-wrap, packs, decks or boxes are opened. Opening packaging does not automatically remove a statutory withdrawal right where one applies, but handling beyond what is reasonably necessary to inspect the product may result in a lawful deduction for proven diminished value.

RETURN ADDRESS

Shinobi Vault / Superdealz
Aramstraat 32
1336 HS Almere
The Netherlands

Please contact us before sending a return so we can provide the appropriate instructions.

Damaged or incorrect order?

Contact us as soon as reasonably possible with your order number and, where useful, clear photos of the parcel and product. Statutory rights for faulty, damaged, incorrect or non-conforming goods are separate from the right of withdrawal.

Changed your mind?

Use our online Withdrawal Function to clearly notify us if you wish to exercise an eligible statutory right of withdrawal. You do not need to give a reason.

OPEN ONLINE WITHDRAWAL FUNCTION →
READ FULL RETURN & REFUND POLICY → WITHDRAW AN ONLINE PURCHASE →
This page provides practical customer information and does not limit any mandatory consumer rights that apply to your purchase.
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