FAQ
Answers from inside the Vault.
From ordering and payments to pre-orders and Vault Access, start here for the most common questions.
ORDERSCan I order before Shinobi Vault has confirmed its stock?+
No. Our launch approach is simple: we do not sell what we do not have. Products are opened for sale only after our allocation is confirmed.
PAYMENTSWhich payment methods can I use?+
Available payment methods are displayed during checkout. The exact options can vary by country and by the payment methods enabled in the store.
PRE-ORDERSDoes a pre-order guarantee my product?+
Once a product is offered for pre-order, it is based on confirmed allocation. Any product-specific limits or conditions will be shown before purchase.
VAULT ACCESSWhat does Vault Access give me?+
Vault Access is a paid priority-access option for eligible NARUTO CARD GAME launch sales. It gives earlier access than the free Launch List, higher priority in allocation and €2.50 in store credit added automatically to the associated customer account after successful payment. It does not guarantee that a particular product will remain available.
VAULT ACCESSIs Vault Access limited to one per customer?+
Yes. Vault Access is intended to be limited to one per customer. It is linked to the relevant customer account and duplicate purchases may be restricted.
VAULT ACCESSWhen is the €2.50 Vault Access store credit added?+
The €2.50 store credit is added automatically to the associated Shinobi Vault customer account after successful Vault Access payment.
SHIPPINGWhere does Shinobi Vault ship?+
Shinobi Vault is focused on European customers. The countries, delivery methods and rates available for your order are shown during checkout. See our Shipping page for practical delivery information.
RETURNSCan I return an online order?+
EU consumers generally have a statutory right of withdrawal for eligible online purchases, subject to legal exceptions. See our Returns & Refunds page, or use the online Withdrawal Function if you wish to withdraw from an eligible online contract.
WITHDRAWALHow do I withdraw from an eligible online purchase?+
Use the online Withdrawal Function linked from our Returns & Refunds page and footer, or send us another clear statement at info@shinobivault.com. You do not need to give a reason when exercising an applicable statutory right of withdrawal.
SUPPORTHow quickly will you reply?+
Customer service is available Monday to Friday, 09:00–17:00 CET/CEST, excluding official public holidays in the Netherlands. We aim to reply within 1–2 business days.
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