Order processing
Paid orders are processed on business days. Orders placed on weekends or Dutch public holidays may begin processing on the next business day. Any product-specific timing shown at checkout or on a product page takes priority.
SHINOBI VAULT · DELIVERY
SHIPPING & DELIVERY
Clear information about dispatch, delivery and tracking for Shinobi Vault orders.
European delivery
Available destinations, shipping methods and charges are shown during checkout. Unless a different delivery period is agreed, consumer orders are delivered within the period required by applicable law.
Tracking & risk
Where tracking is available, we send tracking details after dispatch. For consumer orders, Shinobi Vault normally bears the transport risk until you or a third party designated by you receives the goods.
SHIPPING INFORMATION
Clear delivery information before you order.
Shipping methods, prices and estimated delivery windows depend on the destination, parcel and services available at the time of purchase. The options applicable to your order are displayed before payment.
Unless a different delivery period is agreed, physical goods are delivered without undue delay and within the period required by applicable consumer law. If a delivery is materially delayed, the remedies available under applicable consumer law remain unaffected.
Please provide a complete and accurate shipping address. If a parcel is damaged, appears lost or tracking shows an unusual delay, contact us at info@shinobivault.com so we can investigate with the carrier where appropriate.
Orders sent outside the applicable EU customs area may be subject to local import procedures or charges where these are not collected during checkout.
Pre-orders & launch products
We only open product sales after allocation is confirmed. Pre-order release and dispatch dates can still change due to publishers, distributors, carriers or other supply-chain circumstances. We will communicate material changes as clearly as possible.
SHINOBI VAULT SUPPORTHERE WHEN YOU
HERE WHEN YOU
NEED THE VAULT.
Clear information. Straight answers. Transparent service.